Cases.

We developed a plan to transform a global heavy industrial company through a common direction and involving key stakeholders. Using trigger materials and workshops, we got top management to initiate the transformation with a strong, actionable direction.

We improved our client’s market position and competitiveness by mapping customer journeys for better customer insight and understanding. The project resulted in improved offerings, services, and customer dialogs, and increased customer perceived value. The customer journeys approach became the foundation for ongoing customer experience improvement.

The client was facing a high growth target and lacking in portfolio management. We helped by implementing a PMO and establishing effective roles, processes, and forums. This improved prioritization and steering, leading to sustainable growth and helping the client reach its long-term target.

We solved our client’s IT project delays by conducting a review and implementing a new project management setup. Our focus on structure and collaboration improved the hostile work climate and allowed for successful, on-schedule delivery, avoiding any penalties.