How can companies balance an expanding product portfolio with growing customer needs? Facing internal bottlenecks and prioritization challenges, part of the solution lies in developing a customer-centric model, streamlining strategic initiatives, and aligning offerings to ensure sustained growth.

How can we utilise innovation to make development leaps needed to achieve our strategic goals and create greater benefits to customers, operations, and society? How can we develop our innovation capability so that innovation becomes a natural part of our development efforts? These inquiries framed the assignment of helping a Swedish state agency develop their innovation capability.

We developed a plan to transform a global heavy industrial company through a common direction and involving key stakeholders. Using trigger materials and workshops, we got top management to initiate the transformation with a strong, actionable direction.

We improved our client’s market position and competitiveness by mapping customer journeys for better customer insight and understanding. The project resulted in improved offerings, services, and customer dialogs, and increased customer perceived value. The customer journeys approach became the foundation for ongoing customer experience improvement.

The client was facing a high growth target and lacking in portfolio management. We helped by implementing a PMO and establishing effective roles, processes, and forums. This improved prioritization and steering, leading to sustainable growth and helping the client reach its long-term target.

We solved our client’s IT project delays by conducting a review and implementing a new project management setup. Our focus on structure and collaboration improved the hostile work climate and allowed for successful, on-schedule delivery, avoiding any penalties.