How does a company turn onboarding challenges into a success story? Faced with declining employee satisfaction and early-stage churn, we helped our client to reimagine their onboarding process. By leveraging design methodology and a cross-functional team, the project uncovered deep insights and crafted innovative solutions.

Without a well-functioning intranet, productivity plummets, communication silos grow, and employees feel disconnected. The risks? Missed opportunities, duplicated efforts, and a workforce that struggles to stay informed and efficient. A broken intranet is more than just an inconvenience — it’s a barrier to success.

Faced with rapid digital disruption and rising competition, a global transportation company knew it had to evolve — or risk falling behind. To ignite a cultural transformation, a Customer Experience (CX) Training program was launched, empowering employees to think and act from the customer’s perspective. The result? An organizational shift that put customer needs at the very core.

How can companies balance an expanding product portfolio with growing customer needs? Facing internal bottlenecks and prioritization challenges, part of the solution lies in developing a customer-centric model, streamlining strategic initiatives, and aligning offerings to ensure sustained growth.

How can we utilise innovation to make development leaps needed to achieve our strategic goals and create greater benefits to customers, operations, and society? How can we develop our innovation capability so that innovation becomes a natural part of our development efforts? These inquiries framed the assignment of helping a Swedish state agency develop their innovation capability.

We developed a plan to transform a global heavy industrial company through a common direction and involving key stakeholders. Using trigger materials and workshops, we got top management to initiate the transformation with a strong, actionable direction.

We improved our client’s market position and competitiveness by mapping customer journeys for better customer insight and understanding. The project resulted in improved offerings, services, and customer dialogs, and increased customer perceived value. The customer journeys approach became the foundation for ongoing customer experience improvement.

We solved our client’s IT project delays by conducting a review and implementing a new project management setup. Our focus on structure and collaboration improved the hostile work climate and allowed for successful, on-schedule delivery, avoiding any penalties.