We thrive from taking on challenges together with our customers. Oftentimes we succeed, sometimes we fail. Regardless. We learn.
Cases.
Here we invite you to our everyday – the context where we do our utmost and the situations we end up in, and the results we and our customers see.
Without a well-functioning intranet, productivity plummets, communication silos grow, and employees feel disconnected. The risks? Missed opportunities, duplicated efforts, and a workforce that struggles to stay informed and efficient. A broken intranet is more than just an inconvenience — it’s a barrier to success.
Faced with rapid digital disruption and rising competition, a global transportation company knew it had to evolve — or risk falling behind. To ignite a cultural transformation, a Customer Experience (CX) Training program was launched, empowering employees to think and act from the customer’s perspective. The result? An organizational shift that put customer needs at the very core.
How can companies balance an expanding product portfolio with growing customer needs? Facing internal bottlenecks and prioritization challenges, part of the solution lies in developing a customer-centric model, streamlining strategic initiatives, and aligning offerings to ensure sustained growth.
How can we utilise innovation to make development leaps needed to achieve our strategic goals and create greater benefits to customers, operations, and society? How can we develop our innovation capability so that innovation becomes a natural part of our development efforts? These inquiries framed the assignment of helping a Swedish state agency develop their innovation capability.
We helped a leading manufacturer of heavy-duty trucks assess a range of circular business development opportunities, with the ambition of making their business more circular while strengthening customer value, competitiveness, and financial results.
We helped a client within the agricultural sector to develop a climate impact calculation model by managing the project and facilitating collaboration between technical teams, product owners and calculation specialists. The project resulted in a pilot launch of the product, enabling a more sustainable and transparent view of the agricultural sector’s impact on the climate.
We developed a plan to transform a global heavy industrial company through a common direction and involving key stakeholders. Using trigger materials and workshops, we got top management to initiate the transformation with a strong, actionable direction.
We improved our client’s market position and competitiveness by mapping customer journeys for better customer insight and understanding. The project resulted in improved offerings, services, and customer dialogs, and increased customer perceived value. The customer journeys approach became the foundation for ongoing customer experience improvement.
We solved our client’s IT project delays by conducting a review and implementing a new project management setup. Our focus on structure and collaboration improved the hostile work climate and allowed for successful, on-schedule delivery, avoiding any penalties.
“Organizations of today must balance the task to provide enough structure to enable teams and individuals to make wise decisions without limiting creativity. It is when all perspectives come together the magic happens.”
Catrin Berge
“Organizations of today must balance the task to provide enough structure to enable teams and individuals to make wise decisions without limiting creativity. It is when all perspectives come together the magic happens.”
Catrin Berge