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Insight:

Can team performance be boosted with… An app?

Summary
  • This is an ongoing research project run by researchers Philip Runsten and Andreas Werr, at the Stockholm School of Economics in collaboration with Influence. The project aims to test a digital solution for increased team performance based on digitized assessment and reflection.

New research on Collective Intelligence

Researchers Philip Runsten and Andreas Werr, at Stockholm School of Economics, are just finalizing a research project that builds on its established research field Collective Intelligence. The purpose of the research is to find out if team performance can be improved through structured reflection focused on Collective Intelligence, using a digital platform, CIP. This is achieved by allowing participating teams to navigate through eight "boost-sessions", each between 30 min to 1 hour, with assessments, exercises, reflections and learning segments on Collective Intelligence.

The study involves 65 teams from 20+ large and small organizations within both the private and the public sector. Initial results are showing that team performance is increasing and that 78% of participants would recommend CIP to a colleague or a friend. This has strengthened our belief in digital tools as a means to increase Collective Intelligence, and by extension is an important part of creating high performing and intelligent organizations. Therefore, we are now initiating two new projects: An updated version of CIP is planned to reach the market in autumn of 2019, and a new research project together with SSE, aimed at the public sector and how Collective Intelligence can affect health, is initiated.

“The need for adaptability in today’s constantly evolving society requires us to re-think the way we work together.”

Philip Runsten, PhD, Stockholm School of Economics

Why is it crucial for organizations to build intelligence?

Today we face high sophistication and complex organizations in our daily operations. Organizations need to cope with an unprecedented level of complexity in order to reach their goals. This complexity is increasing due to technological development, but also the mere fact that we tend to increase our ambitions and objectives in organizations. The complexity organizations are facing cannot be solved solely by making structural additions to the organizations and work processes.  In fact, we are at a tipping point where further structural addition may be contra productive and reduce efficiency by adding more complexity to an already too complex structure. The structural layer, including rules and common ways of working, in an organization is important. This is the foundation of efficiency, but it is not the solution to adaptability and innovation.
 
However, in order to make collaboration kick in, as well as creativity and smooth innovation to take place, a second layer is needed – the intelligence layer. The ability to create a highly adaptable intelligence layer will become a crucial competitive factor in tomorrow’s business life. This layer is based on work groups’ ability to integrate individual team members' knowledge, experience and intelligence, i.e. Collective Intelligence.
 
Using CIP has the potential to develop the highly adaptable layer of intelligence on top of the non-flexible structural layer.