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Improved administration practices and job satisfaction

  • We were tasked with improving the administration units' Collective Intelligence and create more efficient operations. A development program was designed to strengthen the Collective Intelligence of management teams, managers and leadership. The purpose was to create a shared view and better collaboration between different parts of the organization. The program ran over six months and each manager received four trainings.

Working with a unit of around 2,500 employees at one of Sweden's largest municipalities

Improving understanding of lean working techniques, increased collaboration and a stronger culture

The municipality had both immigration and strong growth which was putting unexpected pressure on schools, social services and healthcare. Difficulties in recruiting qualified personnel were leading to inefficiencies. The municipality had been inspired by Lean to improve quality, reduce waste and create more effective ways of working. However, behaviors and silo working between departments inability and managers had reduced the effects of the Lean efforts and were hindering optimal use of resources.

What we did

The experience-based learning process provided helpful insights into group dynamics and how leadership influences team performance. The presence and commitment demonstrated by managers during the training sessions made an important contribution to the very successful result. Many participants expressed the feeling that: “we are not good enough – something has to be done in order to achieve our mission”. This was turned into a shared burning ambition for change. This led to all the groups coming up with clear action plans for more efficient day-to-day work.


Today, all of the municipality’s management teams are making higher quality decisions, collaborating more effectively both inter and cross-departmentally and with the external world. The organization has improved ways of working and process flows as well as strengthened internal culture. As a bonus, job satisfaction has increased, as has the sense of being able to exert an influence