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Agile development model resulted in more citizen value

  • Summary

    Implementation of an agile development model and new ways of working for a Swedish government agency to address a growing gap between expected and actual outcome of development initiatives.

  • With high involvement from the organization, coaching of leaders and co-workers, adapting, testing, and adjusting the standard SAFe framework to the conditions and needs of the agency, the results were increased transparency, clarity, and speed to value.


A major gap in what citizens, government and co-workers expected of organizational and digital development from the Swedish government agency required action. Low transparency and efficiency, a result of the agency’s current organization and ways of working fostering narrow work in silos rather than cross-functional collaboration, had to be addressed if the gap was to be reduced.

To bring about change, it was decided to implement agile ways of working based on the SAFe framework. The agency partnered with Influence on design and implementation of a development model with new ways of working. Combined with coaching and upskilling employees throughout the implementation to fully leverage the changes in structures and processes.

What we did

Ensuring high involvement throughout the organization, Influence co-created, implemented, and supported the:

  • Agile development model describing how organizational development with and without elements of IT is initiated, planned, decided, financed, realized and followed up. Including description of new roles, forum, processes, templates, and structures for agile ceremonies.
  • Ways of working trainings and workshops with all leadership teams, employees, agile teams, and cross-functional groups. Continuous facilitation and stakeholder management to ensure synchronization and aligning of expectations. Maturity was measured to follow up on progress and focus areas.
  • Coaching and up-skilling managers and co-workers throughout the transition to secure understanding of why the change took place and its objectives. Managers and co-workers were also supported to secure sustainable change and results.

Increased transparency, clarity, and speed to value through implementation of a new development model, new ways of working and by coaching and upskilling individuals. The program resulted in a solid platform for continuous improvements and future development.

Ulrika Andersson