5 ways to leverage core competencies by using methods for trust in teams of highly specialized experts.
Complex implementations like digital transformations require teams where diverse experts bring their specialized knowledge into play. These teams often face barriers caused by differing professional norms or communication styles. This insight provides advice on how to resolve this key challenge by focusing on methods for building trust.
Implementations like a new IT-system are often executed by highly specialized experts with narrowly defined competence areas within management, technology and the core business. The management expert believes in strategic project management and has concepts for change and execution. The technology expert believes in the software and understands how to build digital systems from a technological perspective. The end-user within the core business has knowledge about the organization and how daily work should be conducted. Collaboration across these areas is critical for a successful implementation. However, collaboration is a challenge because when we think and act as specialists, we rely on a narrow reference point influenced by professional norms and communication styles. We simply see the world differently. A narrow reference point often has implications on 1) Listening to others’ reasoning, 2) Exchanging knowledge and 3) Making decisions. Our experience show that trust is required to overcome these challenges. It helps people step forward to do their best work together and it leverages core competencies.
“Trust is essential to break down silos, deepen teamwork and drive engagement.”
Experience of working with complex implementations has shown that trust is an important feature to bridge competence gaps and enable people to collaborate. Trust is essential to break down silos, deepen teamwork and drive engagement. Here are 5 methods to build trust in a team. 1) Listen – show that you are willing to listen and be open to new ideas, perspectives and approaches, 2) Ask for feedback – this will show that you care about quality and improvement, 3) Respect time – be respectful of everyone’s time and don’t show up late to meetings, 4) Be the first to show trust – demonstrate that you are there to help others succeed and 5) Openness – foster an environment of openness where people share failures, ideas and suggestions. These 5 methods will eventually leverage core competencies in teams where people align to a shared purpose, dare to think outside the box and communicate openly and honestly.
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